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Terms

Draft, not yet legally reviewed

This translation is provided for convenience; the Dutch version prevails. Nederlandse versie

Terms and conditions

For the sale of the Hop Awake Sleepslab to consumers in the Netherlands and Belgium. Last updated: 31 October 2026.

1. Who we are

Hop Awake is a brand of Cordes Digital, the sole proprietorship of Jeremy Cordes.

  • Chamber of Commerce (KVK) number: 42192711
  • VAT number: NL004388852B66
  • Address: Boulevard 1945 57, 7511 NH Enschede, the Netherlands
  • Email: jcordes@runvex.app
  • Phone: +31 6 14862977

2. Scope

These terms apply to every offer by Cordes Digital and to every distance contract between Cordes Digital and you as a consumer that is concluded via hopawake.com. A consumer is a person who is not acting for the purposes of a trade or business.

3. Offer and prices

  • All prices on the website are in euros and include VAT, unless stated otherwise.
  • We deliver in the Netherlands and Belgium. Shipping is free.
  • If you return the Sleepslab within the withdrawal period, you pay the cost of sending it back yourself.
  • Obvious mistakes or errors in the offer do not bind us.

4. The contract

The contract is concluded when you complete and pay for your order. You then see a confirmation on screen. Cordes Digital may refuse or cancel an order, for example if the Sleepslab is out of stock. If you have already paid, you get the amount back.

5. Payment

You pay in advance, using the payment methods shown on the checkout page (such as iDEAL and card). Payments are handled by Stripe. We do not see or store your card or bank details.

6. Delivery

  • We ship your order within 1 working day. It usually arrives 1 to 3 working days after you order. In any case we deliver within 30 days of your order.
  • If we cannot deliver within that time, we will tell you and you may cancel free of charge.
  • The risk of damage or loss stays with us until you have received the Sleepslab.

7. Right of withdrawal

You may withdraw from an order within 14 days of delivery without giving a reason. You can do this with the withdrawal form. How it works is explained on the Returns and withdrawal page.

8. Guarantee and conformity

  • The Sleepslab meets what you may reasonably expect, under the statutory rules on conformity. If it has a defect that was already present at delivery, you are entitled to repair or replacement. During the first 2 years after delivery, such a defect is presumed to have been present already, unless we prove otherwise.
  • On top of your statutory rights, we give one year of extra service: if your Sleepslab breaks, we replace it free of charge in the first year. This applies for 12 months after delivery, in the Netherlands and Belgium, and the guarantee is given by Cordes Digital (details in article 1). Email us and we will send a new one.
  • After that first year, in case of loss, or in case of damage that is your own fault, you can buy a new Sleepslab for €39.
  • This extra service does not limit your statutory rights. Even after the first year you can rely on the law if there is a defect.

9. Complaints

Email your complaint to jcordes@runvex.app. We respond within 14 days. If we cannot resolve it together, you can go to court. If you live in Belgium, you can also turn to the Consumer Mediation Service (Consumentenombudsdienst).

10. Privacy

How we handle your data is set out in the privacy policy.

11. Applicable law

These terms and the contract are governed by Dutch law. Mandatory consumer protection of the country where you live continues to apply.